Ordering Policy

Freight

We deliver to the address you specify in the delivery instructions. We use Fastway Courier parcel delivery services for domestic deliveries and normally deliver your order within 5 business days from the purchase date.

If you have not received a domestic order within this 5 day period please advise us. We will follow up your order immediately.

If extreme weather conditions occur, we will contact you in regards to the best possible way to ensure your wine arrives to you safely.

Payment

We use NAB Transact for our online credit card transactions. as they have a respected, independent, encrypted internet payment system.

Using this system, verification of the transaction is almost instant. Grevillea Food & Wines cannot access your card details and your personal information is always encrypted when it is being transferred on line.

If you are not comfortable purchasing over the internet, please feel free to call us on 02 8678 6209 and we will be pleased to take your order over the phone. We can process your payment by credit card or we will accept cheques for customers known to us.

Refunds / Returns

Grevillea Food & Wines guarantees the wines we sell and recommend. If a wine you have purchased is faulty or you are not happy with the quality of the product we will provide you with a refund or a replacement. The same applies if you receive the incorrect wine. Please contact any of our staff on 02 8678 6209.

Shopping Information

Shopping online at Grevillea Food & Wines is easy. Simply browse the wine lists, select the wine you wish to purchase and follow the prompts. You will receive an email from us confirming your purchase and also an email with order and payment confirmation. If you have any queries please don’t hesitate to contact us on 02 8678 6209.

Age Requirements

To order online, you must be at least 18 years of age. It is illegal in Australia to sell wine to persons under the age of 18.